DeutschNEW App, Technical Issues & Support
Our web app, troubleshooting and how to contact us.
Yes. We offer a smartphone web app for managing your dates and enquiries. It is not currently available through the official App Store.
Yes. Under Settings → Notifications, you can disable chat notifications, system messages and date updates individually.
Yes. In addition to the standard login process, you can link an authenticator app (such as Google Authenticator or Microsoft Authenticator) in your account settings for an extra layer of security. This is optional, but we recommend it to help protect your account.
You can reach us by phone, email, Telegram or via the chat on our website. We generally respond promptly.
Check your browser's camera permissions, try a different browser or restart your device. If the problem persists, contact us and include the exact error message.
First, check your spam folder. It is also possible that your account has been suspended due to a rule violation. In that case, we recommend calling us directly.