DeutschNEW Cancellations, Delays & Complaints
What happens when a date is cancelled, delayed or does not go as planned.
You can cancel the date and have any deposit already paid refunded or credited to your account. We will also be happy to arrange an alternative appointment.
Ideally, raise any concerns during the date so we can help immediately. You can also contact us afterwards. Please note, however, that we cannot refund amounts already paid to the escort because we act solely as an intermediary.
You must reimburse the escort's travel expenses, your access will be temporarily suspended, and a deposit will generally be required for future bookings.
Send us evidence of the expenses, such as a hotel invoice. We will forward it to the escort and work towards a fair solution.
If she has not arrived within 10 minutes of the agreed time, contact us immediately. We will investigate and work to find a solution.
If you cancel in good time before the appointment, cancellation is free of charge. If the escort is already on her way, you must cover the travel expenses she has incurred.